It has been 1.5 years since I bought Dell D830. To summarize my experience, it was terrible.
First thing is that the battery died at 13th month,, 1 month after the warranty for battery expired. Now I am using my laptop as a desktop since I have to plug it to an AC all the time. The new battery was costing 299$ at that time, which is way too much. Now it costs 189 $ and I still think it is expensive.
Another recent issue is that the LCD started to blink, and sometimes this blink becomes permanent(ie remains black even after a reboot) and it comes when the BIOS re-installs itself. I am currently using the latest BIOS revision available (A14) and it didn’t solve my problem. At the time I am writing this post, it happened again.
OK, you may think that it’s electronics and some production issue may happen etc. Here is another thing: The International Warranty. Dell offers something similar to international warranty, called Transfer of Ownership, by which you can transfer your warranty to another country(I bought dell at the states and then come back to Turkey). I filled the form, then I received a mail that it may take around two weeks since there is some paperwork involved. It was acceptible. I wait around 1 month to contact the support and the guy told me that the application is still in progress and when it is done, I would receive an email. It is the 4th month and I am still waiting for it. I sent several emails but received no attention.
The bad thing is that, bad things happen when you need it most. I have final exams at the moment and I depend heavily on this laptop.
Enough is enough, Dell, you lost at least one real customer and several potential customers(my friends).
caa2d2c6-411f-4102-8d51-176a6ad3ecde|2|5.0
dell, hardware, laptop, epic fail