Tuna Toksoz's weblog

I won’t write about how good or bad GRE exam is, I will write about how bad their customer service is.

In my previous post, I have written that they locked my account. It is probably 10+th call, and still my account is locked. Everytime I call, after approximately 20 mins of waiting, the customer representative sends an email to technical department about my issue, and I get my password has been reset. They don’t say what my new password is, and when i try forgotten password again, it again says your account has been locked.

I believe that the problem occurs because everytime I call, I talk with “different” representative. Presumably, everytime he mails to technical support, the mail is processed by another person. When I asked if I could talk directly with a technical support guy, or mail to a “specific” person, I get the answer “unfortunately”. This is a really bad way of serving to the customer.